Return & Exchange Policy

At our store, we aim to provide a convenient and reliable shopping experience. Customers may request a return or exchange in accordance with the terms outlined below.

1. Exchanges

Customers may request an exchange within 7 days of receiving the order, provided that the product is in its original condition and has not been used, damaged, or altered.

The store reserves the right to inspect the product before approving an exchange request to ensure that it meets the required conditions.

If the exchange is requested due to the customer's preference for a ready-made, non-customized product, the customer is responsible for the shipping costs associated with the exchange.

If the exchange is due to a product defect or an error in execution by the store, the store will cover the shipping costs and handle the request as appropriate.

2. Returns

Customers may request a return within 7 days of receiving the order, provided that the product is in its original condition and has not been used, damaged, or altered.

The store reserves the right to inspect the product before approving a return request to ensure that it meets the required conditions.

For ready-made, non-customized products, customers may request a return in accordance with the conditions above. The customer is responsible for the return and shipping costs associated with the return process.

If the product has a defect or an error in execution by the store, the store will cover the return shipping costs and handle the case as appropriate.

3. Made-to-Order Products

Customers may request an exchange or return for ready-made, non-customized products in accordance with this policy.

However, products that are manufactured or printed specifically based on the customer's order or according to specifications provided by the customer are not eligible for return or exchange, except in cases where the product has a defect or the store has made an error in carrying out the confirmed specifications.

Customized products include, for example:

1. Products containing a name or text provided by the customer.
2. Products made in a specific color or size selected by the customer.
3. Products whose design or specifications have been modified at the customer's request.
4. Any product manufactured specifically according to the customer's request or specifications.

4. Customer Responsibility for Order Details

Customers can review all order details before confirming their purchase and are responsible for the accuracy of the information and specifications they provide, including names, texts, colors, sizes, and designs.

If the product has been made according to the information and specifications provided or approved by the customer, it cannot be returned or exchanged due to an error in those details.

5. Defective or Incorrect Orders

Customers may contact us upon receiving a product with a manufacturing defect, an execution error, or specifications that do not match the confirmed order.

Please provide clear photos of the product and the issue when contacting us so that we can review the case and resolve it as quickly as possible.

If a defect or error by the store is confirmed, the issue may be resolved by remaking the product, replacing it, or refunding its value, depending on the nature of the problem.

6. Damage Caused by Misuse

Returns and exchanges do not cover damage resulting from improper use, storage, or handling of the product after it has been received.

7. Order Cancellation

Customers may request to cancel an order before the manufacturing or printing process begins.

If the order has already entered the manufacturing or printing stage and the product is being made specifically according to the customer's request or specifications, cancellation may no longer be possible.

8. Delays in Order Processing or Delivery

We aim to process and deliver orders within the timeframe communicated to the customer at the time of purchase.

If a delay occurs in processing or delivering an order, we will notify the customer and follow up on the order until it is delivered.

In cases where the customer has a legal right to cancel the order or receive a refund due to a delay, the matter will be handled in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

General Terms

The store reserves the right to inspect returned or exchanged products before approving the request to verify their condition and compliance with the applicable requirements.

This policy is subject to the laws and regulations applicable in the Kingdom of Saudi Arabia and is not intended to restrict or waive any statutory consumer rights.

We are always happy to assist you and strive to resolve any concerns or issues related to your order as quickly and effectively as possible.